Privacy Policy

Last updated: 15/05/2026

Last updated: [Add date]

This Privacy Policy explains how Position & Profile collects, uses and protects your personal information when you visit our website, contact us, purchase a service, or use our CV, application, LinkedIn profile or interview preparation support.

Our website is: positionandprofile.com
Our contact email is: info@positionprofile.com

Position & Profile provides professional career support services, including CV rewrites, cover letters, LinkedIn profile upgrades, application packs, ATS-aware CV structure support and interview preparation.

For the purposes of data protection, Position & Profile is responsible for how your personal information is collected and used.

We may collect personal information when you contact us, place an order, complete a form, email us, or send documents for us to work on.

This may include:

Your name, email address and contact details.
Your CV, cover letter, LinkedIn profile information, career history, education, qualifications, skills and job preferences.
Job adverts or role details you ask us to tailor documents towards.
Messages, enquiries and order details.
Payment and billing information, processed through secure third-party payment providers.
Website usage information such as pages visited, device type, browser type and general analytics data.

We do not intentionally collect unnecessary personal information. Please avoid sending sensitive information unless it is relevant to the service you have requested.

We use your personal information to:

Provide the service you have purchased or requested.
Rewrite, improve or prepare CVs, cover letters, applications, LinkedIn content and interview preparation materials.
Communicate with you about your order or enquiry.
Process payments and manage customer records.
Improve our services, website and customer experience.
Respond to questions, complaints or refund requests.
Meet legal, tax and accounting obligations.
Send marketing emails only where you have agreed to receive them or where legally permitted.

We only use your personal information where we have a lawful reason to do so.

This may include:

Contract — when we need your information to provide the service you have ordered.
Legitimate interests — to respond to enquiries, manage customer relationships, improve our services and protect our business.
Legal obligation — where we need to keep certain records for tax, accounting or legal reasons.
Consent — where you agree to receive marketing emails or accept certain non-essential cookies.

Payments may be processed by secure third-party payment providers. We do not store your full card details on our own systems.

Payment providers may collect and process your payment information in line with their own privacy policies and security procedures.

We do not sell your personal information.

We may share limited information with trusted third-party providers where necessary to run our business, including:

Website hosting providers.
Email and communication tools.
Payment processors.
Cloud storage or document tools.
Analytics providers.
Professional advisers, accountants or legal advisers if required.
Regulators, authorities or law enforcement where legally required.

We only share information where necessary and expect third parties to handle your information securely.

We keep your personal information only for as long as necessary.

As a general guide:

Enquiry emails and messages may be kept for up to 12 months.
Client documents and completed work may be kept for up to 24 months after the service is completed, unless you ask us to delete them sooner.
Payment, order and accounting records may be kept for up to 6 years where required for tax or legal purposes.
Marketing information is kept until you unsubscribe or ask us to remove it.

You can request deletion of your documents by emailing info@positionprofile.com.

We take reasonable steps to keep your personal information safe, including using secure systems, password protection, trusted service providers and limited access to customer documents.

However, no online system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information by email or online forms.

Our website may use cookies and similar technologies to help the website function, improve performance and understand how visitors use the site.

Some cookies are essential for the website to work properly. Others, such as analytics or marketing cookies, may be used only where legally permitted or where you have provided consent.

You can control cookies through your browser settings.

You have rights over your personal information. These may include the right to:

Access the personal information we hold about you.
Ask us to correct inaccurate information.
Ask us to delete your information.
Ask us to restrict how we use your information.
Object to certain uses of your information.
Withdraw consent where we rely on consent.
Request a copy of your information in a portable format.

The ICO says people should be told about their data protection rights and how to complain if they have concerns. 

To exercise your rights, contact:

info@positionprofile.com

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.